At HILL APPAREL LTD, customer satisfaction is our priority. We are committed to providing high-quality jewelry and a smooth shopping experience. If for any reason you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.
Eligibility for Returns
We gladly accept eligible returns within 30 calendar days from the date your order is delivered.
To qualify for a return, all of the following conditions must be met:
The item is unused, unworn, and in its original condition.
The item is returned with its original packaging, tags, protective materials, and accessories.
A valid order number or proof of purchase is provided.
The item shows no signs of damage caused by misuse or improper handling.
Returns that do not meet these conditions may be refused or subject to a partial refund.
Non-Returnable Items
For hygiene, safety, and quality assurance reasons, we cannot accept returns for:
Earrings that have been worn
Personalized or custom-made jewelry
Gift cards
Clearance or final sale items
Products damaged through improper use or normal wear and tear
Items returned without original packaging
If you are unsure whether your purchase qualifies, please contact our customer support team before sending your return.
Return Process
To request a return, please contact us before shipping your item back.
Our customer service team will respond within 1–2 business days with return instructions.
Returns sent without prior authorization may experience delays in processing.
Return Shipping
Unless the return is due to our error, customers are responsible for return shipping costs.
We strongly recommend using a tracked and insured shipping service. HILL APPAREL LTD cannot be held responsible for returns that are lost, delayed, or damaged during transit.
Return shipping fees are non-refundable.
Damaged, Defective or Incorrect Items
We carefully inspect every order before shipment.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
Order Number
Photos of the item
Photos of the packaging
Description of the issue
Once verified, we will arrange one of the following solutions:
Replacement
Exchange
Full refund
Partial refund (where appropriate)
There will be no additional cost to you for errors caused by our fulfillment process.
Exchanges
We are happy to exchange eligible products within 30 days after delivery.
Exchanges are subject to product availability.
If your requested item is unavailable, you may choose:
A similar product
Store credit
Full refund
Refund Policy
After your returned package is received and inspected, we will notify you by email regarding the status of your refund.
If approved:
Refunds are issued to the original payment method.
Processing typically takes 5–10 business days.
Your bank or payment provider may require additional processing time.
Shipping charges are non-refundable unless the return results from our mistake.
Order Cancellation
Orders may be cancelled before they are processed for shipment.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
If you wish to cancel an order, please contact us as soon as possible.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
Check your bank account.
Contact your credit card provider.
Contact your bank.
If you have completed these steps and still have not received your refund, please contact us.
Consumer Rights
Nothing in this policy affects your statutory consumer rights under applicable consumer protection laws.
Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact us.
HILL APPAREL LTD
Business Address
14 OLIVER ROAD NEWPORT GWENT UNITED KINGDOM NP19 0HU
